Shipping Policy

Shipping

UGG Website offers free delivery Australia wide for all orders over $50.

To be able to offer cheaper freight cost or even free delivery we usually send most parcels in a satchel or combined packaging unless it is requested by the customer to be sent in a box.

We are processing your orders as quickly as possible, please allow us 2-3 business days to process it. Australian orders are sent via Australia Post eParcel or Shippit and International shipping to other couriers are sent by Australia Post and best efforts are made to deliver products to you within 5 working days. All deliveries are issued with a tracking number.

International orders may be delivered to you by either the local post office or a local courier. Depending on your area & country, most orders will be delivered by your local post service, so the package will be received with your regular mail.

If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected. *Your signature may be required upon delivery.

Please note that these are estimated delivery times only, therefore UGG Website is not guaranteeing delivery dates. Please kindly note that Registered Shipping only has limited tracking access and the tracking number will only be valid in your country’s Post Tracking System once it has reached the local postal services for scanning and processing.

Returns

By placing an order, you are responsible for the cost of return shipping back to us. Please refer to our Returns Policy for further information on how to return your packages.